At Geschäft Für Campingausrüstung, we take pride in providing high-quality camping equipment to outdoor enthusiasts worldwide. We want you to be completely satisfied with your purchase of tents, sleeping bags, and camping accessories. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.
Return Period
You may return most items within 15 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
Non-Returnable Items
Due to hygiene reasons, the following items cannot be returned unless defective:
- Babyschlafsäcke (Baby Sleeping Bags)
- Daunenschlafsäcke (Down Sleeping Bags)
- Biwaksäcke (Bivy Sacks)
Additionally, Ausrüstungspflege (Equipment Care) products that have been opened cannot be returned.
Return Process
- Initiate Your Return: Email our customer service team at [email protected] with your order number and reason for return. You may use the template below.
- Wait for Approval: We will respond within 2 business days with return instructions.
- Package Your Item: Securely pack the item in its original packaging.
- Ship Your Return: Send the package to our warehouse at: Geschäft Für Campingausrüstung
Hörner Weg 73
Osnabrück, DE 75767
Germany - Track Your Return: We recommend using a trackable shipping service.
Refund Process
Once your return is received and inspected (usually within 5 business days), we will notify you of the approval or rejection of your refund.
Refund Method: Refunds will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal).
Timing:
- Credit card payments: 5-10 business days after approval
- PayPal payments: 3-5 business days after approval
Original shipping costs are non-refundable. For exchanges, we will cover the shipping costs of the replacement item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
Return Request Email Template
Subject: Return Request for Order #[Your Order Number]
Dear Geschäft Für Campingausrüstung Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
- Product Name: [Product Name]
- Reason for Return: [Reason]
- Preferred Resolution: [Refund/Exchange for [Product Name]]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Questions?
For any questions about our returns policy, please contact our customer service team at [email protected]. We’re happy to help fellow outdoor enthusiasts!